CX Solutions Specialist

At So Idea YOU'LL ENJOY : 

💼 CX Solution Consultation & Pre-Sales Support

• Collaborate with the sales team to understand client needs and craft tailored solution proposals featuring Larksuite, Alfreddesk, and related platforms.

• Deliver compelling product demonstrations and technical presentations to showcase platform capabilities and business impact.

• Design high-level solution architectures, workflows, and use-case mappings aligned with customer pain points across omnichannel platforms (e.g. LINE OA, Facebook, IG, etc.).

• Assist in responding to RFPs/RFIs and preparing solution documentation, pricing scoping, and implementation estimates.

• Bridge communication between business stakeholders and technical teams during the sales cycle to ensure smooth handover for implementation.

👥 Client Consultation & Enablement

• Work closely with clients to understand business pain points and map them to CX workflows.

• Design SLA-driven ticketing, automation, and reporting systems that improve team efficiency.

• Conduct hands-on training sessions for customer service agents, admins, and stakeholders.

🤝 Project Management & Cross-team Coordination

• Support Project Managers in client communication, requirement gathering, and documentation.

• Serve as a liaison between Sales, Development, and Customer Support teams.

• Assist in coordinating solution partnerships and third-party integrations.

📊 Post-Implementation & Success Tracking

• Provide post-go-live support and troubleshooting via Zendesk, Freshdesk, or native Alfreddesk tools.

• Track usage analytics and suggest continuous improvements.

• Develop user manuals and knowledge base articles for internal and external use.

WE ARE LOOKING FOR : 

✅ Must-Haves

• 2–4 years of experience in CX or SaaS solution consulting.

• Hands-on experience with CX platforms like Zendesk, Freshworks, or similar.

• Strong project coordination, documentation, and user training skills.

• Good understanding of collaboration platforms and CX systems (ticketing, automation, bot flows).

• Excellent Thai communication skills, with intermediate English proficiency.

💡 Bonus Skills

• Prior experience implementing Larksuite and/or Alfreddesk.

• Familiarity with ERP, billing workflows, or CRM integrations.

• Certifications in Freshworks, Zendesk, or similar cloud platforms.

🏠 Work Style

• Location: Hybrid (Bangkok-based)

• Employment Type: Full-Time

Ready to Empower CX Transformation?

Join a purpose-driven, people-first team reshaping the digital workplace.

📩 Apply now or learn more at talent@soidea.co